Quality Assurance & Performance Improvement Program

Quality Assurance is the process by which an organization monitors all aspects of service delivery, identifies service issues, and then creates a multi-departmental plan for improvement. The Performance Improvement Plan becomes the formal process for the Company's on going Commitment to Excellence. The Company maintains both a Corporate and Regional Quality Assurance Structure.

Corporate Quality Improvement Committee: This Committee is composed of Senior Management, Departmental, and the Regional Nursing Administration. This Committee functions to set the Corporate Agenda for Quality Assurance and to monitor implementation the Performance Improvement plans for both Corporate and Regional operations, as well as to provide oversight for Regional activities.

Regional Quality Improvement Committee: There are multiple Regional Quality Improvement Committees that are chaired by the RN Regional Director of Patient Services from the respective region. These committees are composed of Office Administrators, Nurse Supervisors from the specified regions and Corporate members from the Corporate QI Committee. These committees function to provide Regional QI activities reflective of Corporate, Regional, and Contractual quality improvement issues.